Shipping Policy

Overview

At Candy Compass, we aim to deliver your American candy quickly, safely, and reliably.

Processing Times

Orders are typically processed within 24 Hours
Orders placed on weekends or holidays will be processed the next working day
During busy periods, processing times may be slightly longer

Shipping Options & Delivery Times

We offer the following delivery options:

Standard Delivery: 2–5 business days
Express Delivery: 1–2 business days

Delivery times are estimates and may vary depending on location and courier services.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size
We offer free delivery on orders over £35.

UK Delivery

We currently ship across the United Kingdom. Delivery times may vary slightly for remote areas.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Delays & Issues

While we aim to meet all delivery estimates, delays may occur due to:

Courier issues
Weather conditions
High demand periods

We are not responsible for delays once your order has been dispatched, but we will do our best to assist.

Incorrect Addresses

Please ensure your shipping details are correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 24 Hours of delivery with:

Your order number
Photos of the issue

We will work quickly to resolve the problem.

Contact Us

If you have any questions about shipping, please contact us:
📧 Email: Candycompasscompany@gmail.com