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Refund Policy

Refund Policy - The Basics

Overview

At Candy Compass, we want you to be happy with your purchase. If there is an issue with your order, we’re here to help.

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Returns Eligibility

Due to the nature of our products (food and drink), we can only accept returns in certain situations:

You may be eligible for a refund or replacement if:

  • Your item arrives damaged or defective

  • You receive the wrong item

  • Your order is missing items

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We do not accept returns for:

  • Change of mind

  • Opened or consumed food products

  • Perishable goods unless faulty

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Reporting an Issue

If there is a problem with your order, please contact us within 24 hours of delivery.

Include:

  • Your order number

  • A description of the issue

  • Photos of the item(s) (if damaged or incorrect)

Contact us at: Candycompasscompany@gmail.com

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Refunds

If your refund is approved:

  • Refunds will be issued to your original payment method

  • Please allow 5-7 business days for the refund to appear

  • In some cases, we may offer a replacement instead of a refund

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Returns Process

If a return is required:

  • We will provide instructions on how to return the item

  • Items must be unused and in original packaging (where applicable)

  • You may be responsible for return shipping unless the item is faulty

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Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Opened food or drink products

  • Perishable goods

  • Items past their best-before date

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Late or Missing Refunds

If you haven’t received your refund:

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