FAQs
FAQs
Where do you ship to?
We currently ship across the UK ONLY.
How long does delivery take?
Orders are usually processed within 24 hours. Standard delivery typically takes 2-4 working days, depending on your location. Express options may be available at checkout along with the option of collection.
Do you offer free shipping?
We offer free delivery on orders over £35.
Do you sell authentic American candy?
Yes! All of our products are sourced directly from the USA or from trusted importers, so you can enjoy genuine American treats just like you’d find across the pond.
How should I store my candy?
We recommend keeping your candy in a cool, dry place away from direct sunlight. Some items (like chocolate) may be best stored in the fridge during warmer months.
Do you offer vegan, gluten-free, or halal options?
We stock a variety of specialty products. You can use our filters to shop by dietary preference, but always check product descriptions for full ingredient details.
Can I track my order?
Yes! Once your order has been dispatched, you’ll receive a tracking link via email so you can follow your sweets every step of the way.
What if my candy arrives damaged or melted?
We take great care in packaging, but if something isn’t right, please contact us within 24 hours of delivery with photos, and we’ll make it right.
Can I return or exchange items?
Due to the nature of food products, we typically cannot accept returns. However, if there’s an issue with your order, reach out and we’ll do our best to help.
Are your products suitable for people with allergies?
Many American candies may contain allergens like nuts, dairy, or gluten. Please read ingredient labels carefully or contact us if you need more information.
Do you offer bulk or wholesale orders?
Yes, we can accommodate bulk orders for events, parties, or businesses. Get in touch with us for more details and pricing.
How does the loyalty program work?
At Candy Compass, our three-tier loyalty system is designed to reward you the more you explore and enjoy your favourite sweets. As you shop and engage with us, you’ll progress through three exciting levels, each unlocking bigger and better rewards.
Starting at our entry tier, you’ll earn points on every purchase along with access to special offers and promotions. As you move up to the mid-tier, your rewards grow with enhanced perks such as increased point earnings, exclusive discounts, and early access to new and limited-edition treats. At the top tier, our most loyal customers enjoy VIP benefits, including premium rewards, personalised offers, and priority access to the very best Candy Compass has to offer.
Our tiered loyalty system is built to make every purchase more rewarding, giving you more reasons to indulge, discover, and stay on track with Candy Compass.